Support

Need a hand? We’re here.

Having an issue or have a suggestion? Write to us — we usually reply within 2–3 business days.

Common questions

Will locking my phone break a session? No. The timer runs on the clock, so you can lock your phone or leave the app. Even if the app is closed, your session picks up where it left off when you return.
Keeping my progress safe. Progress is stored on your device. Sign in from Settings → Account (Sign in with Apple or email) to back it up to the cloud and restore it on a new phone.
Strict Mode isn’t working. It requires iOS 18 or later. Re-pick your apps in Settings → Strict Mode and make sure Screen Time permission is on in iOS Settings.
How do I cancel my subscription? iPhone Settings → Apple ID → Subscriptions → FocusVille. Use “Restore purchases” on the FocusVille+ screen to bring purchases back.
I want to turn off sound/notifications. Toggle ambient sounds and the daily reminder, or change the reminder time, in Settings.
Can I change my friend? Yes — use “Edit look” on the Friend tab to switch between girl and boy; your progress stays as it is.